refunds & exchanges
We are happy for you to return or exchange your purchase within 7 days of receipt if you are not completely satisfied, provided they are returned to us in a new and unused condition with original packaging. Simply email us at firstname.lastname@example.org with your reason for return and we will email you with a returns form, complete it in full and send it to us, along with the goods to be returned within 7 days of receipt.
Custom items, or items which have been tailored to your individual requirements, i.e. custom coloured ribbon cannot be returned unless faulty.
We can only deal with the original purchaser of the goods when processing returns and refunds.
Refunds, as well as any excess or credit due on an exchange, will be made to the original payment card used for your order.
International orders are subject to the same terms and conditions as UK orders, but in order for us to accept your return you MUST mark your package clearly with the words 'RETURNED GOODS'. This ensures that UK customs authorities do not charge import duty. Should your package not be marked clearly and duty is charged, we regret that we cannot accept your return and neither refund nor exchange your item(s).
We can only take responsibility for returns which are received at our studio. We would always advise that you obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcels. Please note that we do not refund delivery charges, or the cost of returns postage except where the return is the result of our own error.
Please send the item you wish to return, along with your completed returns form, to:
Sash & Co.
We always carefully check our products but if the goods you have received are faulty or you have received the wrong goods by mistake, please follow the procedure outlined above. You have 14 days from receipt of the faulty or wrong goods to return them to us.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please do not hesitate to get in contact us.